This is by far the most frequent question I get asked. CRM - Customer Relationship Management is about streamlining your sales process so you don't miss out on opportunities. It's also about having all your customer information in one place so that you can give them excellent service and keep their valued business.
It doesn't matter if you are a one person band or have a team of 150 every business needs to bring sales in, stay in touch with them and keep their business, so yes you do need a CRM. The key thing isn't the technology it's about habit. If you get into a CRM habit... Read More
I'm not good at blogging regularly, client work always takes priority and even when I try to allocate some Gingersnap time it gets postponed because an email comes in or the phone rings (or I have to do admin). I'm told by friends in my business sphere that there are 101 topics I could write about because of the work I do. With this in mind I've created Things I'm asked. This will (hopefully!) be useful snippets of stuff business owners really want to know (I know this because I've already been asked it numerous times). Will I do it regularly? I'm holding myself to account for all to... Read More